Q: Is it easier to shop on my phone now?
A: Yes! Our upgraded store is fully responsive and optimized for mobile devices.
Q: Do I use the same username and password to log in?
A: Yes and no: You will continue to use the same username (your email address). However, for security reasons, your old password was not transferred to our upgraded store.
If you haven't logged in since June 1, 2015:
- To log in, type your email address then click "Forgot password?".
- This will allow you to create a new password, ensuring the best security for your account.
Q: If I have trouble finding a product or completing checkout, what can I do?
A: If you have any trouble while shopping on our site, please contact us so we can help you!
Q: Can I still pay with PayPal?
A: Yes.
Q: Does my Net30 account carry over?
A: Yes. If you encounter trouble checking out with Net30, please call us at 1-800-366-2156 (M-F, 8-4 PT) to pay via Net30.
Q: Is my reseller permit still on file?
A: In most cases, yes. To verify, please see the instructions in our NEW Wholesale program.
Q: Where will I find my order history?
A: Order histories prior to June 2015 are not available online. To receive order records from before June 1, 2015, please call us at 1-800-366-2156, Monday - Friday, 8 a.m. - 4 p.m. Pacific Time.
