Q: Do I use the same username and password to log in?
A: Yes. You will continue to use the same username (your email address). If you need to update the email address in your account, please contact us.
If you haven't logged in since June 1, 2015:
- To log in, type your email address then click "Forgot password?".
- This will allow you to create a new password, ensuring the best security for your account.
Q: If I have trouble finding a product or completing checkout, what can I do?
A: If you have any trouble while shopping on our site, please contact us so we can help you!
Q: Can I still pay with PayPal?
A: Yes.
PayPal may require that you ship to an address that's already in their system. If it does, please carefully check that address. Sometimes the address that PayPal sends to us, is incomplete, and non-deliverable.
If you experience any issues with PayPal checkout, please log into your Rings & Things account before selecting a payment option.
Q: Does my Net30 account carry over?
A: Yes. If you encounter trouble checking out with Net30, please contact us to pay via Net30.
Q: Is my reseller permit still on file?
A: In most cases, yes. To verify, please see the instructions in our Wholesale program.
Q: Where will I find my order history?
A: Order histories prior to June 2015 are no longer available. If you have any trouble accessing your order history from June 2015 to the present date, please contact us and we'll hook you up!
