Q: Is it easier to shop on my phone now?
A: Yes! Our upgraded store is fully responsive and optimized for mobile devices.
Q: Do I use the same username and password to log in?
A: Yes and no: You will continue to use the same username (your email address). However, for security reasons, your old password was not transferred to our upgraded store. If you need to update the email address in your account, please contact us.
If you haven't logged in since June 1, 2015:
- To log in, type your email address then click "Forgot password?".
- This will allow you to create a new password, ensuring the best security for your account.
Q: If I have trouble finding a product or completing checkout, what can I do?
A: If you have any trouble while shopping on our site, please contact us so we can help you!
Q: Can I still pay with PayPal?
A: Yes.
Q: Does my Net30 account carry over?
A: Yes. If you encounter trouble checking out with Net30, please contact us to pay via Net30.
Q: Is my reseller permit still on file?
A: In most cases, yes. To verify, please see the instructions in our NEW Wholesale program.
Q: Where will I find my order history?
A: Order histories prior to June 2015 are no longer available. If you have any trouble accessing your order history from June 2015 to the present date, please contact us and we'll hook you up!
