Website Upgrade FAQ

Our site has small routine/maintenance upgrades 2 to 4 times per year.
These are usually between midnight and 1a.m. (Pacific time), for minimal disruption. Sometimes they are just a few minutes while a piece of hardware is replaced; other times they may take up to 3 hours for a major software upgrade. We try to keep this to a minimum, and apologize for any inconvenience when it's down!

We upgraded to an all-new website on June 1, 2015, featuring ...

• A mobile-friendly site
• Streamlined checkout
• Additional features to make your life easier

In Spring 2021, we're in the process of upgrading to a newer version of this website. Here are some details about the upgrade we're working on now:

• Improved Speed
• Coding keeps improving, and the upgraded website has coding that promises to display pages in 1/3 to 1/2 the time.
• Improved Wish List
• We apologize that the website company started upgrading the Wish List too early, which disabled it in our current website. Please contact us if you need a list of what's in your Wish List(s).
• After the upgrade, the wish list will have more features than before, and you'll be able to access all your existing wish lists again.
• Improved out-of-stock notifications.
• Soon our website will have a built-in out-of-stock notification feature (in place of our product review "Notify Me" workaround)
• Improved Navigation -- less clicks!
• This is actually causing a delay at the moment... we discovered shortly after the upgrade process began, that we have to reduce our total number of "categories" on the website, to just 500... and we had 3,700! These are the Shop > Findings > Earring Findings > Ear Wires > French Hooks > Sterling Silver French Hooks types of categories, so we're in the process of condensing these to just 500.
• When we're done condensing the categories, there will be a lot less clicks to get to the end item you're looking for. PLUS you'll be able to filter by color, length, gauge, etc.
• More info coming soon....