I had been searching for a while to find a bezel for one of my most popular products as the one I had been using from another company was discontinued. Then I came across the Rings n Things site, I located a bezel that I thought might work, do I got on chat to ask a few questions. I believe the person I chatted with was Anne. She was EXTREMELY helpful, answered several questions, and even sent me some free samples to try before I ordered! After getting the sample I could tell that this would in fact be a suitable replacement, and placed my order. I have already sold several of my products made with the new bezels, and my customers LOVE them! Somehow the are both lighter weight, and heavier duty than the old ones. (these are for animals so they must be strong!) I am beyond pleased with the product, AND the customer service! :-) THANKS! Robin Light