Sales, Customer Service & Warehouse Operations:
Monday - Friday: 8am - 4pm Pacific Time
Spokane Showroom:
Wednesday - Friday: 11am - 5pm,
Saturday: 11am - 4pm
See Holiday Schedules
Online Support Cases
Online Support, Back Orders, Product Questions, Etc.
Mondays are already hectic, and Cyber Monday is the Monday-est! Please help us help you: Get your call in early, and if we can't pick up, leave a message or submit a support case -- we will contact you back in the order we receive your info. Whether you call or email, please provide details about what you need help with, so we can research it before we call/email you back.
Also, keep an eye on your email for important messages about backorders, PayPal, shipping issues, etc.
☆ Cases are the best method for complicated or urgent issues! Cases go right to our CSR dashboard so we see them right away! ☆
- Log into your account (or create an account).
- Click Cases then click Submit New Case
- Fill in the fields provided, then click Submit.
We will respond as soon as possible during business hours. We valiantly attempt to accomplish every order change you request, but sometimes (especially on a busy Monday, or after a 3-day weekend), your order may ship before we get a chance to adjust it.
Need to send us an image? After you submit a case, you'll receive an auto-response. Reply to it, and attach your image(s) to your reply -- just be sure you don't edit the email subject line! As long as you keep the default subject line, your images will immediately attach to your case.
Phone Support (8am - 4pm Pacific Time, Mon - Fri)
1 (800) 366-2156 toll free (sorry, our phone lines are currently unavailable due to covid-related complications from our recent move)
1 (509) 252-2900
Mondays (and most mornings) are often very busy on the phone! We have a small, but dedicated, support / sales crew. If we don't pick up when you call, we are already helping another customer. To get into the queue, please leave a detailed message with contact info so we can help you faster. We will call you back in the same order that messages were left on the phone.
Contact Us
Use this form to send us a brief message. 999-character limit. We will respond as soon as possible during business hours.
>> For longer messages >> fastest response >> or to send an image >> submit a case instead:
Log into your account (or create an account) and go to Account > Cases > Submit New Case.
Please note this "quirk" with the form below: If you send multiple messages with the form below, each one will over-write (erase) your last message to us. For complicated or urgent messages, submit a case instead (see above).
To Mail or Fax an Order
Please use our print order form.
Fax: 509-838-2602 (sorry, our fax line is currently not working due to our move!)
Mailing & Delivery Address:
- Effective March 18, 2020, our new address is:
Rings & Things
1011 E 2nd Ave #6
Spokane, WA 99202
Normal Hours
We are located in the Pacific Time Zone (PT), 3 hours behind the East Coast of the United States, and 7-8 hours behind UTC/GMT.
Spokane Showroom:
Wednesday - Friday: 11am - 5pm,
Saturday: 11am - 4pm
Sales, Customer Service & Warehouse Operations:
Monday - Friday: 8am - 4pm Pacific Time
2020 Holiday Closures
- May 23-25: Memorial Day Weekend
- July 4: US Independence Day
- September 5-7: Labor Day Weekend
- November 26-29: Thanksgiving Holiday
- December 24, 2020 - January 3, 2021: Christmas & New Year's Holiday
