Call us toll-free from the USA and Canada at 1 (800) 366-2156. We're happy to answer questions and take your order over the phone Monday thru Friday, 8am to 4pm Pacific Time.
Well, normally we love to answer questions over the phone... but our phone lines are currently unavailable due to covid-related complications from our recent move. The phone companies involved in the move are short-staffed and unable to reconnect our phone lines until the end of June!
Our online store is open 24 hours a day, seven days a week, and contains 15,000 products. We also have in-house customer service / sales associates (not some distant call center), and we pride ourselves on friendly, personal service. By talking with our sales associates, you can:
- Get your questions answered thoroughly and efficiently.
- Get personal help making a special order or troubleshooting online issues.
- Let us know exactly what you want. Our staff can hand-pick goods for you.
- Talk with someone about adding to an existing order (it may be possible immediately after submitting an order, but is generally not possible a few hours later. Replying to your order confirmation or submitting a ticket with the exact details you need changed, is generally fastest).
- Ask jewelry-making advice of staff members.
You can alternately email us / submit a ticket. If you have any problems, tell us. We want to know so we can fix it!
Pacific Time is three hours earlier than the East coast of the United States:
8:00 am New York = 5:00 am Rings & Things