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Jewelry Making Supplies — Wholesale Prices to the Public!  |   1 (800) 366-2156
1 (800) 366-2156

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Ways to Shop Rings & Things

We offer 4 main venues for shopping our wide selection of beads, jewelry findings and jewelry-making supplies:


You can always call our friendly sales staff to place an order and/or have your questions answered!
You can also fax or mail in an order.

Payment Options

For the quickest service, we recommend our secure checkout with MasterCard, Visa, Discover, American Express or a Rings & Things electronic gift certificate. You can also choose **PayPal™ Checkout. For domestic (US) orders, we also accept checks over the phone, or by mail. For Canadian orders, we also accept pre-payment by checks in US funds. For international orders outside Canada, we also accept pre-payment by ***wire transfer.

**Note that PayPal Terms of Service may require changes to our usual policies and methods. We will inform you if this affects your order.

***For more information about wire transfers, email our orders department. Wire transfers cannot be completed online via our website. You have to initiate a wire transfer at your bank. Rates may vary from bank to bank, and country to country.

To use a purchase order via our online store, type the purchase order number in the comment section during checkout.

You can also apply for a Net-30 Open Account (PDF), a.k.a. Credit App:

  • Be sure to print and mail both pages of the PDF form to us.
  • Since we contact your references, it may take 2-4 weeks after we receive your application before we can give you an answer.
  • Interest of 1.0% per month is charged on any unpaid balance after 30 days.


Paying with PayPal™

PayPal can speed up your checkout process by bypassing parts of normal checkout.
However, this can occasionally cause confusion or delays:

Logging in: Log into your online-store account before checking out via PayPal. Otherwise:

  • Your saved checkout preferences may be over-written by new defaults.
  • Your ordering history may be split between multiple online-store accounts.
  • WA State businesses, you may be charged tax despite having a reseller permit on file with us.

Address mis-matches: When the email address, billing address or shipping address that PayPal has on file for you, is different than the information we have on file for you, it may cause payment or processing delays. To avoid delays, update your PayPal data before you complete Rings & Things checkout:

  • Log into your PayPal account.
  • Go to the "Profile" link under the blue tabs. It will open a list of options.
  • Choose "Add or Edit Street Address." From there you will be able to add a different shipping address.

Back orders via PayPal: If any items in your current order are out of stock and you would like to back order them, see back orders, and do not click "Cancel out-of-stock items" during checkout.

Incomplete transactions: Occasionally, PayPal shows an authorization, but the transaction can't be completed. This happens because PayPal authorizes funds for each purchase, but doesn't send the funds to each merchant until your order(s) are finalized and shipped. Occasionally, PayPal's system allows you to authorize more than your available funds, delaying your order even if PayPal displays that funds are authorized (but not actually paid).

Multiple accounts: If you are registered in Rings & Things' online store with one email address, and you pay via PayPal with a different email address, PayPal sets up an extra account for you in our online store. This can lead to having more than one login (registration) in our online store. It is not a problem, but may be confusing.


Security

We follow the highest Payment Card Industry Data Security Standard (PCI DSS). This is a set of requirements designed to ensure that all companies that process, store or transmit bankcard information maintain a secure environment. We also use Trustwave, a globally-trusted internet security and compliance brand that routinely scans and probes our website and online store for vulnerabilities.

Click here for more information on how you can keep your identity safe online.


Returns

To receive full refund, credit, or exchange value for returned merchandise:

  • Merchandise must be returned within 60 days of when you received it.
  • Merchandise must be in its original condition (i.e. unopened, unused, undamaged).
  • Refunds are issued to your original payment method. Or, at your request, we can credit your Rings & Things account for future purchases.

If the above criteria apply, simply ship returned merchandise and a copy of the original invoice to:
Returns Department, Rings & Things, 304 E 2nd Ave, Spokane, WA 99202

Processing may take up to 1 week from the time we receive the goods. Call 1(800) 366-2156 or email us with any problems or questions about your order. Note:

  • Merchandise will be refunded at the invoiced price, with the following possible exceptions:
  • A restocking fee of 15% or more may be applied to returns that do not meet the above criteria.
  • Invoice prices will be recalculated if a return causes quantity price breaks or discounts to no longer apply.
  • Bulk goods may have a 5% variance in quantity or rejects.
  • If goods arrive damaged, please keep packaging material intact for inspection by the carrier.


Customer Account, Login & Cart

Your customer account is a unique number we generate the first time you order from us. Our system processes all orders using customer account numbers. You can usually find your customer account number listed on your print catalog or a previous invoice. If you have previously ordered from our online store, you can also find your customer account number online:

  • Log in to our online store.
  • Click "Modify Personal Information".
  • Scroll down to "Rings&Things customer account#", and your number should be auto-filled in the box.
  • If you first ordered from our online store less than 1 full weekday ago, your customer number will not show up.

Click here for info on tax ID's.

Your online-store login is not your customer account number. An online store login (registration) is an email and password you set up during online-store checkout.

To change your login (registration) email:

  • Log in with the old email address.
  • Click "Modify Personal Information", and type in the new address.
  • Click "Continue," log out, and close your browser window.
  • Verify the change by logging in with your new email address.

Note that changing your email address in our store can affect PayPal payments.

To update your mailing (catalog) address, click "New info. Update my permanent account." during checkout, or use our account update form. By default, we mail catalogs to your billing address.

Multiple log ins: It's not a problem to have more than one login (registration) with our store, but it can be confusing. Please note that:

  • Your Rings & Things account is automatically updated to the email address used for your most recent order. Order confirmations, questions and invoices are sent to this email address.
  • When you have multiple logins, you'll find some of your ordering history under your original email address, and some under the other email address(es).
  • If you registered in Rings & Things' online store with one email address, and you pay via PayPal with a different email address, PayPal sets up an extra account for you in our online store.


Sharing Accounts

If you are a store, or you share a Rings & Things account with a business partner, your account is set up with a primary contact name, address, and email address for business correspondence (catalogs, billing questions, etc.). You can set up as many secondary contacts as necessary for your business, each with their own phone number and email address. To update your account and preferences, call us at 1 (800) 366-2156.

Should friends and family members share accounts? If you have separate addresses, different contact preferences (including separate phone numbers), or are unsure who to set as the primary contact, we recommend setting up individual accounts, rather than sharing accounts.


Order Processing & Troubleshooting

A person reads your order before we charge you and ship it. We pay attention to comments included in orders. When you submit an online order, our store sends you an auto-confirmation, and sends us the order. If questions arise during processing, we attempt to email or call you before shipping the order. You will receive an emailed invoice when we bill and ship your order. Most orders leave our warehouse the same day they were placed!

If you have questions or comments about a recently placed order, please use this form to contact our orders department.

For help tracking an order that hasn't arrived, you can track your package online, or call our customer service department at 1 (800) 864-8861. If you ordered in late November or during December, click here for holiday shipping information.

If there's a problem with an order you received, please use this form or call our customer service department at 1 (800) 864-8861.


Prices

We provide quantity (volume) price breaks for most of our products. Quantity price breaks are normally for a single package of the full quantity (example: 1,000 pieces) of a single item/size/color. If you require smaller packages (example: 100 bags of 10), tell us when ordering. Be aware that a small packaging fee may apply.

Ask about price breaks for 10, 25, or 50 gross of most findings; masses or kilos of beads; full boxes of Austrian crystal; and 100+ strands of mixed colors of a single shape/size/material. With some items, larger quantities may need to be special ordered.

Discrepancies between prices listed in print materials and the online store often reflect fluctuations in world markets (for example metals, oil, labor and currency). Our online store shows the most up-to-date prices.


Factory Packs

A factory pack is a package we sell just as we received it from the manufacturer. The time we save by not opening, inspecting or re-packaging contents translates to better prices for you. The number of beads in a factory pack depends on the size of the bead. Our factory pack prices are extremely competitive!

Orders between factory-pack quantities will be rounded up. Example: if 1 factory pack contains 120 dozen beads & you order 200 dozen beads, we will round up your order to 240 dozen beads (two factory packs).

No returns are accepted on opened or partial factory packs.


Pre-Orders & Back Orders

A pre-order allows you to reserve brand new stock before it arrives at our warehouse. A back order allows you to order something that is not new, but is currently out of stock. Pre-ordered and back-ordered items are handled the same way.

During checkout, you have the option to cancel out-of-stock items or have them shipped to you once they're in stock. Note that:

  • In-stock items are shipped immediately.
  • Out-of-stock items are canceled unless you request a back order at the time of purchase.
  • Domestic back orders ship flat rate (up to $7.95) unless you request an alternate shipping method.
  • International back orders usually ship via USPS Priority / First Class International.
  • You are responsible for shipping costs on back orders.
  • If your original order was paid via PayPal, a PayPal money request will be sent to you when your items are in stock.

If an item is out of stock (or back out of stock after you were notified that it was available), we recommend that you include it in your next order as soon as possible. Make sure that during checkout you select to back order out-of-stock items. If you need large quantities of an out-of-stock item, you can inquire about special ordering the item.

Items labeled "Limited Stock" or "Clearance" are unlikely to be restocked.


Sales Tax & Resale Tax ID's

You do not need a reseller permit (tax number / resale tax ID) to order from us.

If you are:
1) picking up an order in Washington State
2) having your order shipped to a WA State address, or
3) purchasing at one of our Bead Shows
Complete a Uniform Sales & Use Tax Certificate Form to become exempt from paying tax on items you buy for resale.

More information about reseller permits and resale tax ID's.

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304 E 2nd Ave, Spokane, WA 99202 USA | Phone: 1 (800) 366-2156 | Fax: 1 (509) 838-2602
All text, illustrations and images are copyright by, or licensed to, Rings & Things 1996 - 2013