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Discrepancy in online order
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Guest
Discrepancy in online order
«
on:
January 25, 2005, 02:01:54 am »
Hi,
I recently placed an online order from your website for several items and encounter:
1) Discrepancy in the pricing
- Pricing sent to my email when I ordered versus the actual price of the invoice and charged on my card.
2) Incorrect item was shipped to me
May I know where and how I can get this resolved? I tried calling the toll-free number but it was not available nor did I get a response on my email. Please help. Thank you.
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Guest
Discrepancy in online order
«
Reply #1 on:
January 25, 2005, 10:32:16 am »
I'm sorry that you had trouble with your order. Please send an email to
CS@Rings-Things.com.
Include your customer number and invoice number. I will be happy to fix any problem on the order.
Thank you,
Michelle Bowles
Customer Service Manager
Rings & Things Wholesale
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Discrepancy in online order
«
Reply #2 on:
January 28, 2005, 12:38:57 pm »
Thanks. The discrepancy was resolved promptly & will not hesitate to make another purchase from Rings&Things.
'>
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Polly
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Discrepancy in online order
«
Reply #3 on:
January 28, 2005, 03:16:17 pm »
Thanks for trying multiple ways to contact us!
We will be moving to a new warehouse (just a mile away from our current location) this spring, and the phone company started the move a few months early.
'>
It's all fixed now.
--Polly
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Polly Nobbs-LaRue
Systems Manager -- Rings & Things
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