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Question: Do you ship to where I live?
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Answer: Yes! We ship to all locations in the United States and Canada; plus, we ship internationally to all countries that accept US shipments! For details about various shipping companies (carriers), click the link above that best describes where you'll be shipping to.
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Question: What is the least expensive method for orders shipped within the 48 contiguous United States?
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Answer: Generally, UPS Ground is an economical method for shipments within mainland USA. (For Alaska and Hawaii, see below.) For online orders, enter "UPS Ground" as your shipping method and type "cheapest" in the Comments box during checkout.
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Question: What is the least expensive method for orders shipped to Alaska or Hawaii?
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Answer: Generally, Post Office (US Postal Service) Priority Mail® is the least expensive for shipments to Alaska and Hawaii.
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Question: What is the least expensive method for orders shipped to Canada?
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Answer: The Post Office (US Postal Service) offers the least expensive options for international shipping, including for shipments to Canada. For online orders, select "Post Office First-Class Mail® International" if that option is available (it only shows up for orders under 4lbs). Otherwise, choose "Post Office Priority Mail® International." We will rate shop between First-Class International and Priority Mail International to get you the best rate. Note regarding eligibility: Packages with an actual value of over $400 (US) before shipping costs are not eligible for Priority Mail International flat rate envelope or First-Class International. If you choose First-Class International for an order over $400 (US), we will either split your order or ship it Priority Mail International at close to the rate quoted.
If you do not want us to rate shop for you, type "do not rate shop" in the Comments box during checkout.
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Question: What is the least expensive shipping method for international orders?
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Answer: The Post Office (US Postal Service) offers the least expensive options for international shipping. For online orders, select "Post Office First-Class Mail® International" if that option is available (it only shows up for orders under 4lbs). Otherwise, choose "Post Office Priority Mail® International." We will rate shop between First-Class International and Priority Mail International to get you the best rate. Note regarding eligibility: Packages with an actual value of over $400 (US) before shipping costs are not eligible for Priority Mail International flat rate envelope or First-Class International. If you choose First-Class International for an order over $400 (US), we will either split your order or ship it Priority Mail International at close to the rate quoted.
If you do not want us to rate shop for you, type "do not rate shop" in the Comments box during checkout.
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Question: What shipping method do you recommend for orders shipped within the 48 contiguous United States?
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Answer: We recommend UPS, because it's trackable.
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Question: What shipping method do you recommend for orders shipped to Alaska or Hawaii?
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Answer: We recommend Post Office (US Postal Service) Priority Mail, because it is less expensive. Also, shipments to Alaska or Hawaii via UPS Next Day Air, UPS Two Day Air or FedEx might experience delays.
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Question: What shipping method do you recommend for orders shipped to Canada?
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Answer: We recommend Post Office (US Postal Service) First-Class Mail® International for orders under 4lbs and Post Office (US Postal Service) Priority Mail® International for orders over 4lbs.
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Question: What shipping method do you recommend for international orders?
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Answer: We recommend Post Office (US Postal Service) First-Class Mail® International for orders under 4lbs and Post Office (US Postal Service) Priority Mail® International for orders over 4lbs.
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Question: Why is the online-store shipping estimate so high?
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Answer: An online-store shipping estimate might look high because the online store rounds up 16oz to account for packing materials, product variances, etc. Also, it does not consider flat rate options. You will be invoiced what we are charged by the carrier. We will get you the least expensive rate that we can!
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Question: How do I track my order?
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Answer: If you received a copy of your invoice by email, use the tracking number link in that email to go directly to your chosen shipper's tracking. You can review carrier service updates when tracking your package.
If you shipped via UPS, you can also track UPS orders from the bottom of Rings & Things homepage.
Alternately, you can call our sales staff at (800) 366-2156 between 8am and 5pm Monday through Friday Pacific Time and reference your order number.
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Question: How long will it take to receive my order?
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Answer: It varies, depending on the carrier you selected and the time of the year. Other factors:
- The day your order leaves our warehouse does NOT count as a shipping day.
- Orders leave our warehouse Monday through Friday (weekdays only).
- Shipping days are business days (weekends and US holidays are not shipping days).
Be aware that:
- UPS Next Day and 2nd Day Air are delayed a day to some locations in Hawaii and Alaska.
- Even though the Post Office (US Postal Service) guarantees Express Mail® to arrive in 1-2 days, our packages arrive at the Post Office later than their daily cut-off time so actual delivery time for Post Office Express through Rings & Things takes 2-3 days from when we ship your order.
If you received a copy of your invoice by email, you can use the tracking number link in that email to go directly to your chosen shipper's tracking. You can review carrier service updates when tracking your package.
If you shipped via UPS, refer to the UPS Ground service map for estimated delivery times to your part of the country.
You can also call our sales staff at (800) 366-2156 between 8am and 5pm Monday through Friday Pacific Time and reference your order number.
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Question: What shipping options are trackable?
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Answer: All UPS and FedEx shipping options are trackable. Post Office (US Postal Service) Express Mail is trackable, but Post Office Priority Mail is NOT trackable.
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Question: Do you deliver to PO Box addresses?
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Answer: Yes, by Post Office only in the United States. For international orders, UPS or FedEx can sometimes deliver to PO Boxes.
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Question: What if I want my order shipped to another address?
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Answer: We can do that. Just specify which address you want your order to go to, and make sure you provide the complete address.
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Question: How can I ship to somewhere other than my billing address when I'm paying with PayPal™?
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Answer: PayPal requires that we use an address retrieved from their system. To ship to a different address, you will need to add that address to your PayPal account. To do this:
- Log into your PayPal account.
- Go to the "Profile" link under the blue tabs. It will open a list of options.
- Choose "Add or Edit Street Address." From there you will be able to add a different shipping address.
Once you've added the new address to your PayPal account, then return to your Rings & Things shopping cart. Click to checkout with PayPal and log in. You will then be on the "Review Your Information" page. Scroll down to shipping address, and click "Change." You should now be able to choose the address you added to your PayPal account.
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Question: What if I don't want my order shipped until all items are in stock?
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Answer: Tell us you want your order handled as a "hold and ship complete." Note: you will be responsible for the shipping charges when the order ships.
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Question: What if I want to pick up my online-store order at your Spokane, WA, showroom?
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Answer: No problem! Choose "Showroom Pick Up" as your shipping option during online-store checkout. Give us one day, Monday through Thursday, to process your order before picking it up (more than one day for orders placed Friday or on weekends). Showroom hours & directions.
You can pay for an online order at the time you pick it up by selecting "Pay in Showroom" when placing your online order.
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Question: How do I expedite shipping on a backorder that is now in stock?
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Answer: You can call our sales staff at (800) 366-2156 between 8am and 5pm Monday through Friday, Pacific Time, and reference your order number. Let them know the shipping method you prefer. You will be responsible for paying the cost difference between the least expensive method (which Rings & Things covers for most backorders) and the shipping method you choose.
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Question: What information does Rings & Things provide to customs for international orders?
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Answer: For most countries, the contents are described as "craft supplies" on the customs form. Customs also receives a copy of the invoice with specific descriptions and country of origin and price for each item.
For Germany, the contents are listed as "incomplete or unfinished articles of costume jewelry."
Shipments to Canada and Mexico have Harmonized Codes for each item, similar to a UPC code. These codes are made from a universal item/commodity code and the last four digits of the codes we use are specific to Canada.
We can include Harmonized Codes on any shipment, if requested.
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Question: Do you insure your shipments?
Answer: Yes! Every package that leaves our warehouse is insured. The shipping cost listed when you submit an online order includes estimated insurance. For more details about insurance costs, refer to our domestic (US) shipping insurance chart.
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Question: What if I do not want insurance on my package?
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Answer: You need to speak directly to a customer-service representative to allow this. You can call our Customer Service Department at (800) 864-8861 between 8am and 5pm Monday through Friday, Pacific Time, and reference your order number.
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Question: What if I do not want a signature required for delivery?
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Answer: If you select UPS or Post Office (US Postal Service) Priority Mail, no signature will be required.
Postal Service Express Mail requires an insurance waiver to allow this. We would need this on file before your order ships.
For FedEx shipments, you are required to go to FedEx and fill out a form that will waive signature requirements. This is not something we handle at Rings & Things.
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Question: Why was the adhesive, oxidizer or other chemical I ordered not included in my shipment?
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Answer: If you order a hazardous item (HZ) that is incompatible with the shipping method you selected, AND we are unable to contact you at the time we process your order, we will cancel the hazardous item from your order and ship the rest of your order by the method you selected.
Question: I would like you to send items directly to my customers. Do you offer drop shipping?Answer: Rings & Things does not normally drop ship because it does not typically work well for our type of goods. Occasionally there may be a situation in which drop shipping would work well for both you and Rings & Things. For more information, consult our page on drop shipping.
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