Ordering Eligibility |
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Question:
Do you ship to where I live?
Answer: Yes! We ship to all locations in the United States and Canada; plus, we ship internationally to all countries that accept US shipments!
Question: Am I eligible to buy from Rings & Things?Answer: Rings & Things is a wholesale distributor. Our customers include retail bead stores, professional craftspeople, manufacturing jewelers and serious bead addicts. Washington state schools, institutions and residents must be charged sales tax on the wholesale price, unless they are buying for resale and have a current, signed tax certificate on file with us.
Question: Do you have a minimum order?Answer: We have a $25 minimum order, and a $4 processing charge on orders between $25 and $50. The $4 fee allows us to keep everyday wholesale prices low, yet still process small orders. Normal shipping charges still apply. This charge does not apply to back orders.
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Miscellaneous Ordering Information |
Question: I'm concerned about SPAM and identity theft. If I order from you, will my personal information be secure?
Answer: Yes! We do not sell, rent or share our mail or e-mail lists with anyone. Any information sent through our online store is encrypted by Secure Sockets Layers (SSL). For more information on data security, see our privacy statement.
Question: What are the ways I can order from Rings & Things?Answer: You can order over the internet, over the phone, or by mail/fax:
- Internet: shop our online store for full-color images, descriptions and information on over 18,000 styles, sizes and colors of beads and other jewelry-making supplies! Ordering online FAQ.
- Phone: call our toll-free order line from the US and Canada.
- Mail or fax: fill out the order form provided in our catalog. Or, use this printable order form (you can ask us to send extra order forms, for future use, when you place an order). Send faxes to 1 (509) 838-2602. Send postal
mail to: Rings & Things, PO Box 450, Spokane, WA, 99210-0450
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Question:
Where can I find my customer account number?
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Answer:
Your customer account number is usually listed on your catalog or last invoice:
This number is not your online-store login (see below). If you can't find your customer account number, be sure to tell us the exact name under which you ordered last time.
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Question:
What's the difference between a customer account and an online-store login?
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Answer:
Your customer account is a number we generate when you order from us for the first time. We process all orders (phone, showroom & online) using customer account numbers. An online store login (registration) is an information-saving option you create with a username of your choice to save time during online-store checkout.
If you had an online-store login with us before July 1st, 2008, you will need to create a new one. Why? Because our current store consists of entirely different software, not just an upgrade of old software. Registering with our online store gives you access to wish-list and online-order-lookup features, as well as saving you time during checkout.
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Question:
Can I place an order during a holiday closure?
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Answer:
Yes. Our online store functions normally on holiday closure dates. However, no staff are on hand to pick, package or ship incoming orders. Therefore, your order will not be processed right away. Normal warehouse operations resume the first business day after a listed closure. The same holds true for returns during holiday closures.
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Question:
How do special orders work?
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Answer:
For information about special orders, see our special orders page.
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Question:
What is a factory pack?
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Answer:
A factory pack is a package we sell just as we received it from the manufacturer. The time we save by not opening, inspecting or re-packaging contents translates to better prices for you. The number of beads in a factory pack depends on the size of the bead. Our factory pack prices are extremely competitive, and as such, are only available under the following conditions:
- Orders between factory-pack quantities will be rounded up. Example: if 1 factory pack contains 120 dozen beads & you order 200 dozen beads, we will round up your order to 240 dozen beads (two factory packs).
- If a factory-pack is out of stock when you order it, you will be responsible for its shipping costs. (Factory packs are not handled like standard backorders).
- No returns are accepted on opened or partial factory packs.
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Question:
I have an ordering question not answered here or in your online-store FAQ. How can I contact you with my question or concern?
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Answer:
For additional questions, concerns, or comments about an order you are considering placing, please contact our orders department.
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Payment Options
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Question: What forms of payment do you accept?
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Answer: For the quickest service, we recommend MasterCard, Visa, Discover, American Express or **PayPal™. For domestic (US) orders, we also accept checks over the phone, or by mail. For Canadian orders, we also accept pre-payment by checks in US funds. For international orders outside Canada, we also accept pre-payment by wire transfer.
**Note that PayPal Terms of Service may require changes to our usual policies and methods. We will inform you if this affects your order.
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Paying with PayPal™
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Question: How is using PayPal different from using a credit card to make my purchase?
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Answer:
- Using PayPal is very different from using a credit card, in a couple of ways. Because PayPal does not share your information with Rings & Things:
1. The shipping address and email address in your R&T order must match the shipping and email address on file in your PayPal account.
2. Each PayPal authorization is only good for only one shipment. This means that back orders are trickier when paying with PayPal than when paying with a credit card.
These are not problems, but they can be confusing! See below for more information.
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Question:
How can I pay with PayPal and ship to somewhere other than my billing address?
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Answer:
PayPal requires that we use an address retrieved from their system. To ship to a different address, you will need to add that address to your PayPal account. Directions for adding an address to your PayPal account.
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Question:
Can I use PayPal to purchase back-ordered items?
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Answer:
Not easily. PayPal only sets aside funds for the current online transaction, and since we don't charge for back-ordered goods until they are back in stock and ready to ship to you, back orders are not included in that transaction. If you want to use PayPal and need to back order, here are your options:
- Call us at 1 (800) 366-2156 as soon as possible to arrange alternate payment for back-ordered items.
- If you have a PayPal MasterCard/debit card that works like a regular credit card, we can charge your original order or back order on that card, and it will come out of your PayPal account. At that time, you will be able to authorize Rings & Things to continue using this card for future back orders, and we'll be able to send your back orders as soon as we receive the merchandise.
- PayPal also offers a method for sending payments by email from the "Send Money" tab of you PayPal account at www.paypal.com. This works if you know the exact amount to pay for your back order. Please contact us at 1 (800) 366-2156 for details if you prefer this method.
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Question:
Are there any other ways PayPal can work for me?
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Answer:
Yes. For added security, you can now put a PayPal Plug In on your internet browser that generates a secure card for many purchases (you might need to log in to your PayPal account to reach this tool). This plug in tool:
- Enables you to make debit-card payments with PayPal in any system that accepts MasterCard! This means that you can make a Paypal payment on almost any major retailer's site, plus on small sites that don't currently accept PayPal.
- Generates a MasterCard debit number that will draw off you PayPal account. Once generated, it remains valid for up to two months.
- Offers you the option of creating a MasterCard number that will remain valid indefinitely, for repeated use on a single website (such as rings-things.com).
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Measurements and Terms
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Question: What is a "gross"?
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Answer: 1 gross (1GR) is 144 pieces (12 dozen). Other common jewelry units of measure.
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Question: I want to buy a whole ounce of crimp beads, but the online store only lists them as "1-9 0.1oz and 10+ 0.1oz." How do I make sure that I get a whole ounce?
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Answer: When an item is offered by the 0.1oz, with a price break at 10 0.1oz, the "10 0.1 oz" is really one whole-ounce bag, not ten individual 0.1oz bags (unless we're almost out of them, and you get our last ten small bags).
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Question: Temporarily Unavailable? What does that mean?
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Answer: If an item is marked Temporarily Unavailable, then there is a (hopefully temporary) glitch in the manufacturing equipment or trade route. We are not sure if or when it will be back in stock, so at this point we will not back-order this item. But, we are looking for alternate items in case this exact item remains unavailable.
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Product Questions |
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Question: Will this work with that?
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Answer: Post your question in our Forum for answers from both our experts and your fellow jewelry craftspeople. Or, call us toll-free (from the US or Canada) at 1 (800) 366-2156.
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Question: Do you have ...?
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Answer: If you've already searched our online store and still can't find what you're looking for, then ask us to search our stock for you. We might have a small amount in our showroom, or we might be calling the item by a different name.
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Question: Could/will you carry in the future ...?
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Answer: If you're looking for an item that you know we don't currently carry, you can request a product.
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Question: Why does your online store sometimes list a different price than your catalog?
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Answer: Discrepancies between prices listed in our print materials and our online store typically reflect fluctuations in world markets (for example metals, oil, labor and foreign currency). As a result, our online store listings show the most up-to-date prices.
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Question: Do you offer quantity discounts?
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Answer: We provide quantity price breaks for many items, most of which are listed in our catalog and online store. Ask about price breaks for 10, 25, or 50 gross of most findings; masses or kilos of beads; and full boxes of Austrian crystal. With some items, larger quantities may need to be special ordered.
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Question: How do special orders work?
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Answer: For information about special orders, see our special orders page.
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Question: I have a product question not answered above. How can I contact you with my question or concern?
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Answer: For additional questions, concerns, or comments about our products, please contact our orders department.
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Order Follow-Up |
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Question: I just ordered online. What type of service can I expect from an online order?
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Answer: A human being reads every order before we charge you and ship your order. We pay attention to comments you include with your order. When you "submit" your order, our store sends you an auto-confirmation, and sends us the live order. We then reply during our business hours to let you know your order's ship date. If questions arise during processing, we will attempt to email or call you before shipping the order.
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Question: I have a question or concern about an order I just placed. How do I contact you for assistance?
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Answer: For questions, concerns, or comments about a recently placed order, please contact our orders department.
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Question: I should have received my order by now, but it hasn't arrived. Who do I talk to?
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Answer: For help tracking an order that hasn't arrived, please call our customer service department at 1 (800) 864-8861. If you shipped via UPS and have your order number, you can track your UPS package. If you ordered online in late December, you may have ordered during a holiday closure.
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Question: There's a problem with an order I just received. What should I do?
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Answer: To discuss problems about orders you've recently received, please contact us online or call our customer service department at 1 (800) 864-8861.
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Pre-Orders & Back Orders |
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Question: What is a pre-order, and how does pre-ordering work?
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Answer: Pre-ordering allows you to reserve brand-new stock before it arrives at our warehouse. Pre-ordered items are handled like back-ordered items (see below).
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Question: Do you ship back orders to international addresses?
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Answer: We do not automatically create back orders for international shipments. However, you can request a back order for an international order. During checkout, add a note like "Please back order out-of-stock items" to the comment field. Be aware that on all international back orders, you pay shipping costs.
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Question: Can I use PayPal to purchase back-ordered items?
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Answer: Not easily. See our PayPal FAQ section for ways to purchase back orders when using PayPal.
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Question: Something I ordered is out of stock. How do domestic (US) back orders work?
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Answer: During checkout, you're given the option to cancel out-of-stock items, or have them shipped to you once they're back in stock. If you choose the latter, and your order includes out-of-stock items totaling $10 or more, we ship in-stock items immediately, then ship pre-/back-ordered items when we receive them. We pay shipping costs (via the most economical method) for most** back-ordered items when all of the following apply:
- the item(s) are expected to be in stock within 60 days
- the item(s) cost at least $10 (we automatically cancel out-of-stock items if they total less than $10, unless you tell us they are emergency items)
- the item is being shipped to an address within the United States (see above for information about international back orders)
If you add items to a waiting pre- or back order, we charge shipping only for the weight of newly added items (this typically adds up to under $1).
**Note: back orders for factory packs and spools of #40-099 chain are exceptions. If these items are out of stock when you order, you pay shipping costs when these items are sent.
Please let us know if you would rather cancel an item, or substitute a similar item, than wait for a back order. Please also keep track of your backorder(s), so you don't reorder an item that's already on its way.
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Returns |
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Question: What is your return policy?
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Answer: To receive full credit, refund or exchange value for returned merchandise, your return must meet the following criteria:
- Merchandise must be returned within 30 days of when you received it.
- Merchandise must be in its original condition (i.e. unopened, unused, undamaged).
- Closeout, limited stock and road-show-only items are not returnable.
- Original invoice prices will be recalculated if a return causes the original quantity price breaks or discounts to no longer apply.
- Merchandise will be credited at the original purchase price in one of the following ways:
- Credit to your Rings & Things account for future purchases.
- Credit towards an enclosed order (please include shipping in your calculations).
- Refund via the original payment method.
If the above criteria apply, simply ship returned merchandise and a copy of the original invoice to: Customer Service, Rings & Things, 304 E 2nd Ave, Spokane, WA 99202.
If you have Adobe Acrobat Reader (download it free here), you can print a copy of our Merchandise Returns Criteria PDF.
If you wish to return merchandise that is more than 30 days old or is defective, shorted, opened, or damaged due to shipping, please call us toll free at 1 (800) 864-8861 for authorization. Also please call if you have further questions.
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Question: What if I need to return something during a holiday closure?
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Answer: You can send us a return at any time. However, during holiday closures, no staff are available to process returns. Our longest closure takes place over the Christmas and New Year holidays. Any returns not processed by December 23 or 24 (depending on the year) will not be processed until our normal work schedule resumes, either January 2 or 3. Watch our website for listings of specific holiday closure dates.
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