Online Support Cases
Online Support, Back Orders, Product Questions, Etc.
☆ Cases are the best method for complicated or urgent issues! Cases go right to our CSR dashboard so we see them right away! ☆
- Log into your account (or create an account).
- Click Cases then click Submit New Case.
- Fill in the fields provided, then click Submit.
- We will respond as soon as possible during business hours.
We valiantly attempt to accomplish every order change you request, but sometimes (especially on a busy Monday, or after a 3-day weekend), your order may ship before we get a chance to adjust it.Need to send us an image?
After you submit a case, you'll receive an auto-response. Reply to it, and attach your image(s) to your reply -- just be sure you don't
edit the email subject line! As long as you keep the default subject line, your images will immediately attach to your case.
Phone Support (8am - 4pm Pacific Time, M-F)
1 (800) 366-2156 toll free
1 (509) 252-2900
Mondays (and most mornings) are often very busy on the phone! If we don't pick up when you call, we are already helping another customer. To get into the queue, please leave a detailed message with contact info so we can help you faster. We will call you back in the same order that messages were left on the phone.
Use this form to send us a brief message. 999-character limit. We will respond as soon as possible during business hours.
>> For longer messages >> fastest response >> or to send an image >> submit a case instead:
Log into your account (or create an account) and go to Account > Cases > Submit New Case.
Please note this "quirk" with the form below: If you send multiple messages with the form below, each one will over-write (erase) your last message to us. For complicated or urgent messages, submit a case instead (see above).
To Mail or Fax an Order
Please use our print order form.
Mailing & Delivery Address:
- Rings & Things
304 E 2nd Ave
Spokane, WA 99202 USA
We are located in the Pacific Time Zone (PT), 3 hours behind the East Coast of the United States, and 7-8 hours behind UTC/GMT.
Wednesday - Friday: 11am - 6pm,
Saturday: 11am - 4pm
Sales, Customer Service & Warehouse Operations:
Monday - Friday: 8am - 4pm Pacific Time
2018 Holiday Closures
- Monday, January 1: New Year's Holiday
- May 26-28: Memorial Day Weekend
- July 1-4: US Independence Day Holiday
- September 1-3: Labor Day Weekend
- November 22-25: Thanksgiving Holiday
- December 24-January 1, 2019: Christmas & New Year's Holiday
2019 Holiday Closures
- Tuesday, January 1: New Year's Holiday
- May 25-27: Memorial Day Weekend
- July 4-6: US Independence Day Holiday
- August 31-September 2: Labor Day Weekend
- November 28-30: Thanksgiving Holiday
- December 23-25: Christmas Holiday
- December 30-January 1, 2019: New Year's Holiday