Phone Orders

Call us toll-free from the USA and Canada at 1 (800) 366-2156. We're happy to answer questions and take your order over the phone Monday thru Friday, 8am to 4pm Pacific Time.

We upgraded (replaced) our phone system Tuesday, January 30, 2018. Please let us know (via email or a phone message to our sales desk) if you run into any issues with our new phone system. Thank you!

Our online store is open 24 hours a day, seven days a week, and contains 15,000 products. We also have in-house customer service / sales associates (not some distant call center), and we pride ourselves on friendly, personal service. By talking with our sales associates, you can:

• Get your questions answered thoroughly and efficiently.
  
• Get personal help making a special order or troubleshooting online issues.
• Let us know exactly what you want. Our staff can hand-pick goods for you.
  
• Talk with someone about adding to an existing order (it may be possible immediately after submitting an order, but is generally not possible a few hours later. Replying to your order confirmation or submitting a ticket with the exact details you need changed, is generally fastest).
  
• Ask jewelry-making advice of staff members.

Mondays (and most mornings) are often very busy on the phone! If we don't pick up when you call, we are already helping another customer. To get into the queue, please leave a detailed message with contact info so we can help you faster. We will call you back in the same order that messages were left on the phone.

You can alternately email us / submit a ticket. If you have any problems, tell us. We want to know so we can fix it!

Pacific Time is three hours earlier than the East coast of the United States:
8:00 am New York = 5:00 am Rings & Things